TURN THE INVISIBLE INTO VISIBLE

FAQ's


FREQUENTly ASKED QUESTIONS


 

Questions? Write us at:

Madrid: madrid@alchemistsvalley.com

Hamburg: hamburg@alchemistsvalley.com

 

FAQ's AND BOOKINGS GUIDELINES

 

BOOKINGS GUIDELINES:

 

. .SELECT THE ARTIST

We celebrate the work of our incredible tattooists, so the first and most important point is to select the right artist for your tattoo. Your selection needs to be based on your style and lines preferences. Each artist has a unique and particular style of tattooing, so take some time to watch our Instagram @alchemistsvalley - Facebook or Twitter page to figure out which the best choice for you is. 

.TRUST THE ARTIST

Artists are performing best only if they can express themselves. There is no point on giving too many rules and guidelines to an artist. Our booking form is created for this —the information we are asking is what is really important for our artists in order to create your tattoo. The rest is happening in the artist’s head. If an artist has questions about your tattoo wish they will contact you. If they don’t contact you, it means that everything is clear.

 

.THE BOOKING FORM

The booking form we are providing is complete and clear. In the form you can add pictures, information, etc. This booking form is directly linked to our studio so, after you complete an online booking, the studio will get your request. The studio policies will give you an answer in a maximum of 24 hours after you make the request. Unfortunately, sometimes this is not possible because of the so many requests we have.

This is the most important information you need to write down in a booking:

Body Part: have a look to the artists’ biographies or the website to see which body positions they tattoo and which ones they don’t.

Size: the size you write in our booking form needs to be ‘real’. It means that it needs to be possible to make your tattoo in that size.

Photos: photos are very important for inspirations. However, bear in mind that the studio does not make copies of others tattoos.

 

.THE CONFIRMATION

After we get your booking request, the manager will discuss your tattoo with the artist. If your request is accepted, you will get a confirmation email with a suggested day and hour.

If it does not fit to your calendar just write our manager back and find another suitable date.

All the information you need to know about your tattoo appointment is written in the confirmation email. After you get the confirmation you have five days to pay the deposit linked with your tattoo appointment (in the confirmation email we send you the amount. Please look at the section: deposit). Remember to write the code number when you make the bank transfer so that it is easier for us to find you. The deposit can be paid through bank transfer, PayPal or directly in the shop. In order to confirm faster, we suggest you to send a screenshot of the transaction at the studio email .

  

.CANCELLATIONS

If you want to cancel your scheduled appointment you have to do it at least four weeks before that day through writing an email to the Studio explaining the reason WHY you are Cancelling. This way you will be given back your deposit. Cancellations done on social networks are not accepted. In this case the deposit will be lost. If you need to change your appointment for unexpected circumstances just write us at madrid@alchemistsvalley.com or hamburg@alchemistsvalley.com and we will reschedule it.

 

.APPOINTMENT CHANGES

Once your appointment is confirmed and the deposit is paid, if you want to move your appointment you have to consider this:

  • Write at the Studio minimum 10 days before your original appointment (for particular reasons or circumstances we can shorten this period).
  • The appointments can be moved twice at the most. After the second time the appointment will be cancelled and you will lose the deposit.
  • The change of the appointment is linked to the availability of the tattoo artist. The studio will guide you during this process.

 

 .RETOUCH

After one month from the date of your tattoo appointment we recommend you to send us pictures of the tattoo at the studio (please make good quality pictures). You can also come to the studio so that we can see directly how the tattoo looks.

In case your tattoo needs a retouch we will schedule an appointment between the 1st and the 5th month after your first tattoo appointment (in case of people coming from outside Spain we can arrange the retouch also later). In all this cases, the retouch will be free of charge and included in the tattoo price. After 5 months of your first tattoo appointment all the retouches will be covered.

We retouch only tattoos made by artists from Alchemist’s Valley.

 

.OTHER IMPORTANT QUESTIONS.

 

.HOW OLD DO I HAVE TO BE TO GET A TATTOO?

You must be at least 18 years old.

.HOW MUCH DOES A TATTOO COST?
The Minimum price in our studio is €100.

..HOW SHOULD I GET PREPARED FOR MY TATTOO?
Please be on time for your appointment. We recommend you to eat well before you come in, and remember to stay hydrated. Do not drink alcohol the day before your appointment.

Have a look at our health information "BEFORE AND AFTERCARE" page before booking a tattoo.

.DOES IT HURT?

Tattooing is an intense and emotional experience. It can hurt sometimes and it depends on your sensitivity. The most important thing to know is that you have a professional team on your side that cares about your health and safety all the time.

.HOW LONG DOES A TATTOO TAKE TO HEAL?
It takes two weeks to ‘heal’, but it really takes months for the skin to fully regenerate.
Read our BEFORE AND AFTERCARE instruction section.

.HOW DO I TAKE CARE OF MY NEW TATTOO?

The first three weeks after your tattoo appointment you need to put some cream on your tattoo three times a day to regenerate and hydrate your skin. During this period, take short showers, stay away from the sun, and avoid pools, lakes or other places where you could get an infection. After the first three weeks, continue to take care of your skin normally, and come visit us in the studio after one month so that we can examine your tattoo. For more information check our section ‘BEFORE AND AFTERCARE’.

.WHAT FORMS OF PAYMENT ARE ACCEPTED?
Bookings deposit: bank transfer, PayPal.

In the studio after the appointment: cash, credit card.

.DO I NEED TO LEAVE A DEPOSIT IF I DECIDE TO SCHEDULE AN APPOINTMENT?

Yes, it is always necessary.

.CAN I ASK TO CHANGE THE DAY OF MY APPOINTMENT AFTER A CONFIRMATION?

Of course you can, but please give us enough time so that we can arrange an alternative appointment. We will always try to fit your needs. You can move an Appointment for a maximum of 2 Times. After the Second time, your Appointment will be cancelled and your deposit will be lost.

 

You don't find your answer here? Write us at:

Madrid: madrid@alchemistsvalley.com

Hamburg: hamburg@alchemistsvalley.com